IF the wifi is still active, but the EHR is down

PROVIDER

• Have your PCC reach out to the clearing provider to connect them with you via Tiger Connect
• Use this paper form for charting

PCC

• Follow the urgent GFE request protocol
  • Send message to the PCC Clearances Chanel to locate the most available licensed clearing provider, and give the cell number of the provider to the clearing provider.
  • This will locate the most available licensed clearing provider to assist with the same day clearance request

CLEARING PROVIDER

• Discuss either via Tiger Connect or telephonically the patient’s case with the provider
• Use this form for individual patients
  • This form allows us to capture what the patient is clear for so we can populate the data the system is back up
  • Notify provider via Tiger Connect or over the phone what their patient is NOT clear for

IF there is no internet connectivity at all

PROVIDER

• Call your PCC and provide your phone number so they can reach out to a clearing provider to discuss the case
• Please keep at least 10 copies of this paper form for charting to have at the office

PCC

• Follow the urgent GFE request protocol
  • Send message to the PCC Clearances Chanel to locate the most available licensed clearing provider, and give the cell number of the provider to the clearing provider.
  • This will locate the most available licensed clearing provider to assist with the same day clearance request

CLEARING PROVIDER

• Do a video call with the provider or have them Tiger you a photo and handle the rest via phone
• Use this form for individual patients
  • This form allows us to capture what the patient is clear for so we can populate the data the system is back up
  • Notify provider via Tiger Connect or over the phone what their patient is NOT clear for